Refund & Cancellation Policy
Version 1.0 · Effective 13 October 2026
This policy forms part of our Terms of Service. Our principle is simple: you don't pay for coaching we don't deliver, and coaching time reserved for you is respected.
1. Changed your mind? 7 days
If you tell us within 7 days of paying, and before you've used more than 1 studio session or 2 online check-ins, you get a full refund, minus anything already delivered.
2. KSRAT Online
- Stopping after the first 7 days: we refund the unused whole months of your plan. If you paid a lower price for a longer plan, the months you used are re-priced at the shorter-plan rate before we work out the refund. We'll show you the calculation.
- Not sending check-ins doesn't count as us failing to deliver, and isn't grounds for a refund while your coach stays available to you.
- Pause: once per plan, up to 4 weeks, for illness, injury or travel. Your end date moves back.
3. KSRAT Studio
How sessions count:
| What happened | Counts as used? |
|---|---|
| You trained | Yes |
| You cancelled 24 hours or more before | No |
| You cancelled less than 24 hours before | Yes |
| You didn't show up | Yes |
In a genuine emergency, the studio may waive a late cancellation.
- Monthly plans: sessions are for use within that month. Unused sessions don't carry over or get refunded, unless we agree in the app or in writing.
- Stopping mid-month (after the first 7 days): unused sessions in the current month are refunded at your plan's per-session rate. Months you've finished aren't refundable.
- Medical stop: if a doctor says you can't train, we refund unused sessions in full, or pause your plan, as you prefer. We may ask for a doctor's note.
4. If we can't deliver
If we end or can't deliver your coaching, for any reason other than a breach of our terms, you get a full refund of the unused part, with no discount clawback.
5. Overseas payments
Refunds are paid in the currency you paid in. Bank, transfer or exchange fees that we can't recover are deducted. We don't profit from them.
6. How to ask
Email us at ksratpts@gmail.com with your name, plan and reason. We'll reply within 3 working days. Approved refunds are paid within 10 working days, to the way you paid where possible.
7. Disputes
If you're unhappy with a decision, tell us and we'll review it. Indian law applies, with courts in Delhi, without affecting your consumer rights.